![]() The audio connection can beĮstablished via integrated audio or external audio.Īgents can be trained quickly and easily using prompts, lookups and navigation that can be built into database-driven call scripts to automatically guide them through even the most complex calls. Theĭata connection can be established via direct connection, remoteĭesktop, thin client, Citrix, and VDI. A VPN connection isĮstablished for remote agents to ensure their connection is secure. Scalability, flexibility, and efficiency. Our cloud-based systems are omni-channel and feature full Improve efficiencies with Amtelco’s cloud-based call center software Personal computer into a professional telephone agent station, whichĬan be accessed through the Internet. Your remote agent workforceĬan use our fully functioning call-handling application to transform any Virtualize your call center system and save money! Our cloud-basedĪpplications make working from home easy. Genesis provides an omnichannel ACD capable of processing inbound phone calls, miSecureMessages, SMS text messages, e-mail messages, and web and mobile requests.Ĭloud-Based Applications that Reduce Agent Frustration So you’ve got a growing contact center team (with around five people and you know you’re hiring more). Call center software and contact center software are solutions that help businesses manage communications and interactions with customers or clients over. Enhanced accountability with call logging and video screen capture The 14 best small business call center software in 2023.Customizable reporting to track metrics.Recognition, text-to-speech (TTS), and voice services to improve call Skills-based automatic call distribution (ACD), built-in speech This call center technology is entirely software-basedĪnd virtualized, with cloud-based capability. Genesis provides Genesis is the latest advancement in Amtelco’s long line of callĬenter solutions. Hundreds of agents processing tens of thousands of calls every day.Īmtelco's call center technology can be trusted to ensure the dataĪccumulated during a call follows that call no matter how and where it Whether you have only a few agents handling dozens of daily calls, or Our software is constructed to meet the needs of your business – Fully integrated cloud CRM system with a built-in telephony. Help call centers increase revenue, save labor, and reduce costs. Bitrix24 is the best CRM software for call centers. Our call center software applications are specifically designed to Take Your System to the Next Level With Our Call Center Technology
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